Privacy Policy

1. Introduction

Gandhinagar Homes is an online property listing platform operated by LUXE REALTY SOLUTIONS (the legal entity). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, mobile application, and related services (collectively, the "Platform").

We respect your privacy and are committed to being transparent about the data we collect and how we use it. This policy describes our privacy practices in clear and simple language. LUXE REALTY SOLUTIONS is responsible for managing this Platform and processing all payments through our CCAvenue payment gateway for our seller listing plans: Standard (₹499), Featured (₹14,997), and Exclusive (₹19,997), and our buyer packages: ₹199 (1 property), ₹549 (3 properties), and ₹899 (5 properties).

2. Information We Collect

We collect information in various ways to provide and improve our services:

• Name and Contact Information: First name, last name, email address, and phone/WhatsApp number
• Property Information: Details about properties you list, buy, or inquire about, including location, type, price, and descriptions
• Account Information: Login credentials, account preferences, and user role (buyer/seller)
• Usage Data: Information about how you interact with our Platform, including pages visited, features used, and browsing patterns
• Device Information: IP address, browser type, operating system, and device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Creating and maintaining your user account
• Sending you verification codes (OTP) via WhatsApp and email
• Facilitating property listings, searches, and inquiries
• Communicating with you about transactions and service updates
• Improving our Platform features and user experience
• Sending promotional content and newsletters (with your consent)
• Analyzing user behavior to optimize our services
• Complying with legal obligations and resolving disputes
• Protecting against fraud and security threats

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

• Service Providers: We share information with third-party providers who assist us in operating our Platform, such as OTP service providers, cloud hosting services, analytics providers, and payment processors
• Legal Requirements: We may disclose your information if required by law, court order, or government request to comply with legal obligations
• Property Interactions: When you list a property or respond to an inquiry, relevant property information may be shared with interested buyers or sellers
• Business Transfers: If GandhinagarHomes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket technology, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your login credentials and account information.

5A. Payment Processing & Security

Gandhinagar Homes (operated by LUXE REALTY SOLUTIONS) uses CCAvenue as its payment gateway for processing online payments for our listing publication plans. The following important points apply to payment processing on our Platform:

• Limited to Listing & Buyer Plans Only: Online payments are accepted exclusively for our seller listing plans and buyer packages:
  • Standard Plan (₹499) - 180 days listing
  • Featured Plan (₹14,997) - 30 days featured + 150 days standard
  • Exclusive Plan (₹19,997) - 30 days exclusive + 150 days standard
  • Buyer Package (₹199) - unlock 1 property lister contact
  • Buyer Package (₹549) - unlock 3 property lister contacts
  • Buyer Package (₹899) - unlock 5 property lister contacts
• Non-Refundable: The subscription charges paid are non-refundable.
• We do NOT accept payments for property sales, booking amounts, token amounts, advances, brokerage, or any real estate transaction values.
• Secure Payment Processing: All payment transactions are processed securely through CCAvenue's encrypted payment gateway.
• No Card Storage: Payment card details (credit card, debit card, or other payment method information) are NOT stored on our servers. All sensitive payment information is securely processed and handled exclusively by CCAvenue.
• PCI Compliance: CCAvenue maintains PCI-DSS (Payment Card Industry Data Security Standard) compliance to ensure your payment information is protected according to industry standards.
• Billing Information: We only store the billing address and transaction confirmation details necessary to process your listing plan purchase.

For questions regarding payment security, please contact our support team or visit CCAvenue's privacy and security documentation.

6. Cookies & Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your login information and preferences
• Analyze user behavior and Platform performance
• Deliver personalized content and recommendations
• Track analytics to improve our services

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request to know what personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and contractual obligations
• Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Links

Our Platform may contain links to external websites and services that are not operated by GandhinagarHomes. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices, content, or security.

We recommend reviewing the privacy policies of any external sites before providing your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, providing additional notice.

Your continued use of the Platform following any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us: